At Zenith Pool Tables, your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, you may return the product within 10 days of delivery. Returns requested after this period cannot be accepted.

To qualify for a return, the product must be in new, unused condition and packaged securely in its original box and on a pallet to prevent damage during transit. Returns that are not properly packaged may be subject to additional fees or refusal.

If your item arrives damaged, it is essential that all damages are noted on the delivery receipt before signing. This documentation allows us to file a claim with the carrier and ensure a prompt resolution. We also recommend that customers take clear photos of any damage to assist with the claim process. Please note that the manufacturer will replace damaged or defective parts only, not the entire product.

Unless the return is due to a verified product defect or shipping error, the customer is responsible for all return shipping and freight costs. Any shipping fees incurred during the original delivery are non-refundable.

Our team is here to help make the process as smooth as possible—if you have any questions or need guidance on preparing a return, please contact Zenith Pool Tables Customer Support before shipping the item back.

Once your returned item has been received and inspected, Zenith Pool Tables will notify you by email regarding the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–10 business days.

Refunds will be issued for the product purchase price only. Shipping and delivery fees, including any liftgate or freight surcharges, are non-refundable. If the return item shows signs of use, damage, or improper repackaging, a restocking fee or partial refund may apply at our discretion.

If your return is denied or only partially approved, our team will contact you with details and options for resolution.

For assistance with a refund or questions about the status of your return, please contact Zenith Pool Tables Customer Support.

Product Defects:

Customers are advised to inspect all products upon receipt. In some cases, our products may require minor “touch-ups,” which are common in the furniture industry.

If an unusual issue arises, please contact us to discuss the best course of action. In many instances, we can provide replacement pieces or parts to resolve the problem. Returned goods or credit will not be accepted or issued without prior approval.

When repair parts are ordered, customers will be billed for both parts and freight. After inspection and determination of the cause, we will either issue credit, send replacements, or contact you to discuss the resolution. 

Note: Freight will not be charged on replacement parts if they are shipped with your next scheduled order.